1. Why is the HR department sending this email?

2. Finefoods requires an agent to ...

3. Staff should tell Jane Fellows ....

4. Contact Neil Smith if you want to ...

5. Read a passage about Crash Course in satisfying your customers.

Please choose the best option to complete the sentence or conversation no 5.

6. Choose the best option to complete the sentence or conversation no 6.

7. Choose the best option to complete the sentence or conversation no 7.

8. Choose the best option to complete the sentence or conversation no 8.

9. Choose the best option to complete the sentence or conversation no 9.

10. Choose the best option to complete the sentence or conversation no 10.

11. Choose the best option to complete the sentence or conversation no 11.

12. Read a passage about Reid Joinery – experts in wood.

Please choose the best option to complete the sentence or conversation no 12.

13. Choose the best option to complete the sentence or conversation no 13.

14. Choose the best option to complete the sentence or conversation no 14.

15. Choose the best option to complete the sentence or conversation no 15.

16. Choose the best option to complete the sentence or conversation no 16.

17. Choose the best option to complete the sentence or conversation no 17.

18. Choose the best option to complete the sentence or conversation no 18.

19. Read a passage about Business case study: OFC Co-operative.

Please choose the best option to complete the sentence or conversation no 19.

20. Choose the best option to complete the sentence or conversation no 20.

21. Choose the best option to complete the sentence or conversation no 21.

22. Choose the best option to complete the sentence or conversation no 22.

23. Choose the best option to complete the sentence or conversation no 23.

24. Choose the best option to complete the sentence or conversation no 24.

25. Choose the best option to complete the sentence or conversation no 25.

26. You will hear a recording twice. Choose the best answer for the question below.

Which chart is correct?

27. You will hear a recording twice. Choose the best answer for the question below.

What kind of packaging do they decide to use?

28. You will hear a recording twice. Choose the best answer for the question below.

Where is Mike going to take the visitors first?

29. You will hear a recording twice. Choose the best answer for the question below.

Who is Anne going to write to?

30. You will hear a recording twice. Choose the best answer for the question below.

What’s the new time for the meeting?